Why is my xfinity box stuck on welcome screen. ) It will not move past that. When troubleshooting an issue with your Xfinity X1 TV Box, you may be directed to restart the device or you may resolve it online with a system refresh. When you power up your device and get stuck on the welcome screen, the problem could be a loose cable, network, or software issue. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Got a network switch today to hardwire new xi6 box. The box is a XG2V2-S. Are you frustrated with your Xfinity device being stuck on the welcome screen? You’re not alone. Then, trying to select anything forces you to wait a few seconds for a button click on the remote before it actually happens on the screen. I see the "Welcome" screen everytime, and wait a couple of minutes for the programming to come on the TV. • Click the "Peer to peer chat" icon. Press the Right Arrow button on your remote. My tv is a Visio E322AR. Sep 21, 2021 · Since installation, using Xfinity via the X1 box is excruciatingly slow. Activation process. The next day (yesterday) when I woke up it still wasn’t working (stuck on the Welcome/… screen). The first thing you have to do is to check if the television and the box are receiving power. More nightmare. This appears to have resolved it. It eventually stopped working all together. Feb 11, 2021 · The Flex box hangs up on the "Welcome Connecting to your entertainment experience" screen. Oct 8, 2023 · Here’s how you can reset your TV: Locate the power button on your TV or the remote control. xfinity box just has thin blue line on and nothing more. Wait for 10 seconds and then plug it back to the outlet. A welcome screen will display and the box will restart. You have tired some solid steps, and I am sorry to read this did not resolve. Try troubleshooting it as follows: Ensure you have a stable connection to the internet. All the cable and HDMI connections are sound. check for damaged cable. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Step 1: Click on the Power button. Note, that you can also restart the Box from the Help Menu on your remote control; To access the Help Menu, press the A button on your remote control, pressing OK will bring you to the Restart tile. The box is also quite screen and gets stuck there. Then it works for 5-7 days, and the same thing happens. Wait approximately 60 seconds. Troubleshoot your Xfinity On Demand issue from a list of common error codes. This has been happening for the past 5 or 6 days. Step 1 – check for power. when i hold down the power button, the light turns to a solid green and the tv screen goes blue with the work pace on it. Stuck on pop-up about unpairing remote but no way to get to the OK button. I've tried calling but never get through because everyone is working remote now. The technical support people kept trying to reset my streaming box from their network access many times! Mar 19, 2024 · Why is my Xfinity stuck on the welcome screen? There can be several reasons for your Xfinity box getting stuck on the welcome screen. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Many Xfinity TV customers have reported this issue, and Comcast is working on a fix. Type your message in the text area near the bottom of the window. Mar 30, 2021 · To Set Up Your Clock Display. Power on both the TV and the X1 TV Box. However, when I've activated the box by simply hitting the volume up/down button or channel up/down Sep 3, 2022 · Press OK. I've tried this on multiple devices and browsers and get the same issue. We're here to help. On the Settings menu click Restart. Click the "New message" (pencil and paper) icon. After reconnected, I came back to another welcome screen 10 minutes later. Any suggestions to get it to finish setup. • Click the "New message" (pencil and paper) icon. it’ll stay for about 45-60 seconds and then just go black. The easiest way to restart your TV Box is to say “Restart TV Box” into your Xfinity Voice Remote. Nov 11, 2020 · Nearly every time I tunr on my TV, the X1 turns on and starts to boot up. It’s been working for over a day now, including over night. If it's on, turn it off by pressing the power button. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device. May 19, 2020 · Set top box arrived. Press OK/Select on the remote. Hi @Stevejob. It has been stuck on this screen all day. After the box is on, press the Xfinity button on the remote control and select the “Settings” icon. To power cycle the Xfinity box, you can follow these steps: Using the Xfinity Voice Remote: Sep 22, 2020 · Cable box frozen on welcome screen. Sep 15, 2021 · Our Flex box is free but it should 100% work the right way. 4 years ago. Once the TV restarts, check if the “Welcome” message is displayed correctly. A reboot would eventually bring back the tv. The phone message says that there is an outage in my area and they are working on it Oct 3, 2022 · If you are still having issues with your TV being stuck on the welcome screen I would recommend starting with unplugging your modem and TV box for at least 30 seconds. Reattach the power cable and power on the Xfinity box. However, when I've activated the box by simply hitting the volume up/down button or channel up/down Jan 29, 2023 · A few days ago my X1 box would randomly restart and get stuck on the welcome screen. Hello Nebulotic. I get past the welcome screen but then I can’t bring up the menu or even pair the remote. New comments cannot be posted and votes cannot be cast. Welcome to our community forum, @user_08ca1b! You've reached the perfect place to get help with any questions or concerns you have about your Xfinity service. The box will restart and go through the reset process. This box is unlike the others in my house. Question • Updated. Disconnect the power cable from the rear of the Xfinity box. The phone message says that there is an outage in my area and they are working on it Jun 24, 2023 · Restart using the power cord. Box don’t seem to be working Sep 15, 2023 · To reset your Xfinity cable box: Find the reset button on the back of the box. Despite getting a notice both in chat and on the phone that I would not be receiving a call back, I did get a call from an agent about 90 minutes later. Is the set top box plugged directly into the TV on the HDMI port the TV Dec 25, 2020 · 3 years ago. unplug each end of the HDMI cable one at a time. Release the power button and wait for the TV to turn off and then back on. Sep 2, 2020 · user_f9ad98. The "Xfinity. A small box and a large box. Learn how to restart your touchscreen. I am able to access the ‘screen saver,’ but no Home Screen. Feb 15, 2022 · 618 Messages. If you’re having trouble using the last four digits of a phone number, you can select the Verify another way button to verify via text message or by entering your account Jun 24, 2023 · And here’s a (sordid) update. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Please Jul 8, 2023 · The box normally takes 3 minutes to get past the first welcome screen and it will reboot some time later if not. My internet is fine. Press and hold the power button for at least 10 seconds. I suspect there is a glitch related to changing video resolution on the tv box and the handshake with the Apple TV+ app. I can assist with troubleshooting and activating your Xfinity Flex box. Jan 6, 2024 · Cable box stuck on welcome. XG1v4 stuck in Welcome boot loop. Check for any loose connections and your internet or Wi-Fi signals. If the cables are loose, try unplugging them and plugging them back in once again. Set it up, hardwired xi6, xpod, and verizon network extender. If you are still having issues with your cable box you can try restarting it using the methods listed in the following link: Restart Your X1 TV Box. The new gateway was activated using the Xfinity app, so I don’t know why it’s stuck in this loop and why uninstalling and reinstalling did not work. Hello @magik611 thank you for bringing this to our attention. Step 2: plug it back to restart. Start Here. May 7, 2020 · Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable Dec 22, 2022 · If you’re an Xfinity TV customer and you’ve been stuck on the welcome screen, don’t worry – you’re not alone. @rsftlf wrote: I have 2 boxes. To send the requested information in a private message to Xfinity Support from any Forum page: Click "Sign In" if that prompt is visible. Jul 7, 2023 · I unplugged the power for 30 seconds and attempted a hard reboot, with mostly the same results, the only difference being that now the “Welcome etc” screen flashes periodically until it turns off completely. If you've completed the steps above and there’s still no picture: Press Exit > Exit > Exit > 720 on your Xfinity remote. 2. The box has been power cycled multiple times, at variable durations , multiple restart signals attempted, all resulting in no change. Sep 4, 2022 · After repeatedly resetting both the router and my FLEX box, I am only able to see very limited functionality, beyond a black/blank screen from my Flex device. that is part of the bootup sequence (ca=cable, st=status). I have tried rebooting multiple times and it’s still stuck. May 1, 2014 · 2023-Dec-8 7:45 pm. Had a refresh signal sent. screen. By unplugging your cable box from the outlet, you can restart your device. Jun 6, 2020 · Stuck on welcome screen. Here are the troubleshooting steps I have taken: Reset the box 50+ times using several wait times after the power is pulled (5 seconds, 10 seconds, 30 seconds, 2, 5 minutes, etc). The day after my 1st post, my box stopped working again, for the rest of the day. Step 2: hold the power and hold the buttons. I am an Official Xfinity Employee. If you still find yourself having issues, please let us know and we can dig deeper into the issue. When powering off the Flex box, I also unplugged the HDMI cable. Let us know if your experience is still the same. I waited a while and it never changed. We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. I unplugged the power for 30 seconds and attempted a hard reboot, with mostly the same results, the only difference being that now the “Welcome etc” screen flashes periodically until it turns off completely. This may take a few minutes". We appreciate you visiting our subreddit and creating a post. I've checked all the connections, and they're fine. Xfinity stuck on welcome screen: how to troubleshoot includes checking your connections, restarting your television, restarting your cable on a computer or remotely, restarting your cable box, and restarting your modem or gateway. Once powered on, check if the welcome screen issue is resolved. If it does not go to the second welcome after 4 min, power cycle the box again. I’ve checked all of the connections too. Press and Hold the Power Button: On the TV itself, press and hold the power button for about 10 . Follow these steps to get the signal back on the cable box: Switch off your Xfinity Cable Box. Thanks for making our team aware of your cable box issues. Allow the box to reboot fully. After doing these things, I powered the Flex back on, while the Flex was showing the initial Welcome screen, take a battery out of the remote and put it right back, press Voice button numerous times, and I finally got to the next setup menu. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning. Feb 18, 2020 · I can see why this is a common problem if two remotes from the store had the same problem. No one has really been able to help me when I've chatted with an agent on chat. Press and hold the button for at least 30 seconds. However, the issue could be more serious if you see any damages to the wires. Unplug the device from the outlet. Or: Ensure your cables are tightly secured. Reconnected all the cables and power and left it to do its thing. Have you tried to reboot the internet equipment yet? Also, is this a new issue, where it worked in the past, but does not now? 0. Step 3: click the UP and DOWN buttons together. Dec 29, 2020 · The X1 boxes need a better, cleaner signal to the box than the old Motorola does. Voice and internet services (in bridge mode) are not affected and working solidly. See full list on thedroidguy. Step 1: Disconnect the cord connecting the cable box. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Changed to "last input" and now tv works ok. Use the number keys or directional pad on your remote to enter numbers. 4. I got info to come up on the bottom of the screen showing that it is connected toWiFi and showing it's MAC address. looked around online and seen people saying i might need a new Nov 8, 2022 · A subsequent power down reset resulted in a welcome screen that starts in standard definition, changes to high definition, the box then resets and the same sequence again. Box randomly restarts and get stuck in this Welcome menu. The wires were checked and all tightened and I restarted it by taking the power out. Press OK again to select Restart, it might take a few seconds for the Xfinity Nov 8, 2022 · A subsequent power down reset resulted in a welcome screen that starts in standard definition, changes to high definition, the box then resets and the same sequence again. You can then change to a different resolution by pressing the Apr 14, 2020 · 24. Apr 7, 2023 · 1 year ago. To get started, please send us a Modmail message and include your full name and service address, so we can assist you. 0. Perhaps Comcast/ Xfinity stores and technical support technicians should be trained to understand this type of issue. I tried resetting the box from the Xfinity portal, however, it is not showing up the connected devices list (only the older box shows up). Allow a 10-15 minute interval before reconnecting the power cable. Hoping I can get some help here -- contacted customer service 3x & nothing's worked. Make sure the TV is completely disconnected from any power source. I've unplugged and plugged the system back in a few times. Another important step in troubleshooting your Xfinity cable box is to inspect all cables for any signs of damage. Please help. Using the restore default button. Attempt to turn on the cable box again. stuck on welcome screen. on your set top Sep 15, 2023 · To reset your Xfinity cable box: Find the reset button on the back of the box. Boots up to language screen. Apr 1, 2020 · Hello, For over a week now our Xfininity X1 box has been stuck at ,"Welcome Powering Up. This article aims to provide you with insights into why your Xfinity box may display a “no signal” message and offer effective strategies to resolve the issue. com If your X1 or Xfinity Flex streaming TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. Came back 15 minutes later and was still at the welcome screen. Changed out the HDMI and coax cables and let it run again after letting the 4k Box sit unattached for a few minutes. It is also really frustrating that it is so hard to get help from xfinity when issues arise especially during a pandemic. Please advise. I am using an my own modem & router. Dec 7, 2023 · Email stuck loading. Feb 13, 2024 · Unplug the Xfinity cable box from the power outlet. It had been a working for a few years but I turned the TV on one day and it was stuck on that screen. May 25, 2020 · This was a small xiD box used in bedroom I took it back to a Comcast store and received a new box all is good now . I’ve unplugged each and restarted. Mar 30, 2022 · Ways exist on how to fix the problem without spending time on the phone with customer service. Mar 23, 2022 · XfinityEmilyB. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Oct 17, 2021 · I have tried to unplug the box multiple times and when it reboots, it shows the welcome screen, then it goes blank for a few minutes, and eventually it is on the screen saver again and will not respond to anything I push on the remote. I haven't logged onto my email in over a year. Bienvenido. I know the remote must be working because the light goes on an it still controls my TV volume. @azbmiller wrote: Mine is also stuck on the Welcome Screen. This common issue can be a source of annoyance, but fear not Jul 10, 2023 · Follow these steps to power-cycle your device: Unplug the power cord from the back of your Xfinity device and wait for at least 10 seconds. If you have questions about your services, we're here to answer them. Tried 2 X1 remotes. I need a new box but stores are closed and I cannot reach a human by phone or Xfinity box frozen on welcome screen. 6K Messages. Apr 5, 2024 · 1. To power cycle the Xfinity box, you can follow these steps: Using the Xfinity Voice Remote: Press the “ a ” button on the Press and hold the Power button located on the front of the primary DVR TV Box for 10 seconds. Another message indicated that Xfinty had to Sep 12, 2023 · Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. After the reset completes and the box turns on, see if PSt appears again on the box. Aug 9, 2023 · Unplug the TV cord for about 10 to 15 seconds then plug it back in. Apr 27, 2022 · Here’s how to do it using a remote: Press the Power button on your Xfinity cable box. Even just pulling up the Guide and Oct 5, 2021 · I apologize for the issues with the Xfinity Stream app. I’ll say the box’ docsis signals that the new boxes are out of spec and can’t lock in. Press xfinity and info keys, get green light but get no pairing screen with pairing code. I should of known something was going wrong with it when I turned my tv on it would be fuzzy and take a minute to finally get a picture so if this is something your experiencing its time for new box. May 7, 2020 · It is really frustrating that they don't even add a note to the "help assistant" that it could take a long time for the cable box to wake up and download all the required information before the setup screen appears. May 4, 2020 · I returned the box for a new one at the Xfinity store and it's working now. Navigate to the Restore Defaults option. Use the arrows on the remote to select Current Time under Front LED Display. Xfinity Flex is stuck on the welcome screen. I checked through the app, and it says no problem. Cable box seems stuck on the "Welcome -- Connecting to your entertainment experience". I've unplugged the box, reset the box, reset Apr 11, 2024 · Understanding the reasons behind this problem and knowing the troubleshooting tips and solutions can help you get your Xfinity box back up and running smoothly in no time. This waiting period ensures a complete reset of the box. Plug the power cord back in to your TV Box. On your remote, press the Power and Menu settings together. After, both Jul 24, 2021 · Click the "direct message" icon. This video will show you two ways to reset your Comcast Xfinity cable box (specifically the X1 cable box). This will open up the User Settings. Unplug the TV: Disconnect the power cord from the electrical outlet. My new Sony TV has a power setting that can use "screen saver" or "last input" as a choice on TV turn on. It should be labeled Reset. I tried moving the XG1v4-A box to other cable drops (the ones for the Once the box has restarted, a “Welcome to Xfinity” message will appear. Ours reliably gets by the first welcome on the second try. I no longer work for Comcast. Press Enter to send your message. Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. The TV Box should automatically reboot. This (3rd) time when I chatted with The Assistant it just made an appointment for a technician to come over. yes ive restarted, unplugged, and made sure all the cables are properly connected. When I log onto the xfinity site and select the email option I'm stuck on the page with the "Welcome to Xfinity Connect We are now loading your email" message. Restarting The Cable Box Through The Help Menu. reinsert pressing hard until you feel and maybe hear the click as the connector locks into place. Once the modem is back online go ahead and try and turn the TV box back on and see if you progress past the welcome screen. I'm happy to help you resolve the issue! Please send a private message with your full name and full address. Nothing works. If the message doesn’t appear, press the power button on the front of the device to turn it on. Select Setup. I am able to use voice commands, but the FLEX never actually accesses the show/3rd Party App I am trying to access. In the meantime, there are a few things you can try to get your TV up and running again. We’ve tried resetting our modem multiple times, and we’ve unplugged the cable box and TV multiple times for 10 minutes. Mar 1, 2024 · Follow these steps: 1. Then it flashes back and goes to the update screen where it is stuck at 0%. I chatted again with the Xfinity Assistant, who did something and fixed it. try connecting the same set top box to the modem's cable from the wall and see if it You usually won't need to restart your touchscreen unless instructed to do so by Xfinity Home support. Cable boxes that get too hot, that lose signal, or that experience a power surge, for example, can reboot without warning. This issue is ongoing. I’ve tried sending a signal and it says it can detect the box. 3. Jul 7, 2023 · The display showed the “Welcome. Voice guidance is a life saver for some customers but it can definitely be a nuisance when you don't need it! May 28, 2024 · The channel might not change, the image might be frozen, the playback features may not work, and so on. I have powered all equipment on and off. Sometimes this issue can occur due to temporary glitches with the system. Jun 24, 2023 · Next day it wasn’t working again, stuck on the reboot “Welcome” screen (restarting the box didn’t help). In the “Settings” menu, select “Connectivity” and press the Apr 2, 2022 · First things first, you should check are the wires that are plugged into the back of the box. The box is also quite warm. Plug the power cord back into the device and wait for the device to power on. Also doesn't appear to recognize the Voice Remote. Solved. Feb 28, 2021 · The only solution seems to be unplugging the cable box and plugging it back in. Please Mar 4, 2024 · 4. Apr 23, 2021 · blinking blue light. If you’re pressing buttons and nothing is showing up, this means that nothing is going on inside of your Xfinity box, and trying to use device settings won’t do anything. The light flashes blue, then just May 29, 2022 · Every few minutes, my tv shows a welcome screen and then it shows the software update in progress message and then it goes to the screen saying to give customer service a call. Nov 17, 2021 · Thanks for reaching out to us on our Forums! I hope you are doing well. Bienvenue. Jan 28, 2022 · Click "Sign In" if necessary. It keeps doing this cycle without any progress ever being made. For the past few days my tv has been showing these three screens on repeat. Seems to be loading & the screen goes black, a No Signal message & sometimes I'll get the "Welcome -- connecting" screen again. Dec 27, 2020 · 2. Oct 7, 2021 · When the Xfinity cable box keeps rebooting the most likely causes are overheating or signal issues, or power-related problems. Please send us a private message with your full name and service address. Press and hold the Power button located on the front of the primary DVR TV Box for 10 seconds. WiFi is fine. Step 2 – Check if the TV is working. The large box says Cast. You’ll see a message saying “Restore Default. hey guys, so i’m trying to activate my xfinity cable service, and it just has me stuck on the “welcome, bienvenido, bienvenue” screen. I always turn my TV on and off using the TV remote (Samsung Series 6). Confirm that the TV is set to the proper input. Unplug the power from your primary DVR TV Box for 30 seconds. Press the Power button. Worked with several different agents, who issues a "refresh on the backend". Loading Disney+, Netflix, or Paramount+ takes 60+ seconds just to get to the "home" screen. Jun 5, 2021 · For the past 10 days or so, when I turn on the box using the power button, all I get on the screen is snow (like the old pre digital days when a channel was off line) and I have to disconnect the box and reconnect for the box to boot up again. Check that you do not have any loose cables. Press Menu twice on your silver Comcast remote control. The "Xfinity Support" graphic replaces the "To:" line. 3 years ago. I’ve never had this problem before in my 2 years, it’s stuck on the welcome screen and it was totally fine earlier in the day when I watched tv but when I turned it on it was stuck on the welcome screen. It may be possible a reboot of the gateway, may provide a refresh. Some common reasons include temporary glitches in the software, poor Internet or cable connections, etc. Allow five minutes for your primary DVR TV Box to reboot. In that case, simply power cycling your Xfinity box can resolve the issue of being stuck on the welcome screen. Enter the last four digits of any phone number listed on your Xfinity account. Connected ok. I have unplugged the set top box for 30 seconds, and I have checked all connections. Reconnect the cable box to the power outlet. I just received a replacement box and it’s doing the same thing. Nothing changes. Press OK again to select Restart, it might take a few seconds for the Xfinity May 20, 2020 · I powered off and on again. Oct 3, 2022 · If you are still having issues with your TV being stuck on the welcome screen I would recommend starting with unplugging your modem and TV box for at least 30 seconds. I've tried A&D to unpair and various other pair options. This should bring the picture back by setting the resolution to 720. If the screen is still stuck, you may need to restart it manually. I've unplugged the box, reset the box, reset Mar 17, 2022 · Every time I login it immediately shows the activate new equipment screen and I cannot get past it. Just had Xfinity tech solve problem. Select Cable Box Setup. ” boot screen. Make sure all the connectors are in as tightly as possible. Hello there, @user_34bd18! Jan 22, 2023 · I took another route: went into Apple account management, deleted the Comcast box device, and signed in again after getting a login screen. Dec 22, 2021 · My Xfinity box had no prior problems but after a power outage at my house after the power resturned my Xfinity xg2v2-p box now flashes Blue and goes to the welcome screen. May 7, 2020 · Same problem the past month since I've returned to Comcast. Sep 15, 2023 · Unplugging the Xfinity Cable Box. Step 3 – Check the connections. Just the cable boxes are not working. Fixing most of these issues isn’t difficult but if it becomes a more frequent problem a new cable box may be necessary. Turn Off the TV: Ensure that your Samsung TV is turned off. The other 3 boxes in the house do show the pairing screen but the new box does not respond. Power Cycle The Xfinity Box. i have a blinking blue light on the x1 box and it is stuck on the welcome screen. hy qc zq ql od ft lu ki ts dx