Aliexpress reopen dispute refund. So yes, they are absolutely trying to trick you.

Aliexpress reopen dispute refund I got on here and they said open the dispute again if I could, like right away. You can open a dispute on the 11th day after seller has sent out your order and within 15 days of the order’s completion. After you open the dispute, we will refuse the dispute. Please check our introduction to the Aliexpress sub. I think in your case the seller is afraid he'll be out of product and payment and/or simply doesn't understand but it's not your responsibility to have to pay for or risk loss for, you You can close a dispute and reopen another 1 minute later. Instead, check your order details for when the system automatically confirms delivery (starts at 60-90 days when a tracking-number is made), only once that happens is when your package is considered late and you can file a dispute for non-delivery. Normally, If you hit accept, your agree with the proposal, your order will be closed, and you will receive no refund. There is a new scam method encountered recently on AliExpress where seller insist that you return the defective item for a full refund and then opened a new dispute with AliExpress to claim that the item received was "more damaged" than reported earlier, even though seller agreed that the package was received in good condition with no case against the courier for damage The estimated delivery time is just a guess, can be wrong by weeks or months, and gives no rights. Shipping is cheap from them to us, but not vice-versa. I rejected it. If you made up your mind, here is a step by step instruction on how to close the dispute on AliExpress. refund information says starting, between 3~20 days, I'd never could hit refund, it has been 15 days since shiping and 14 days since returning. Sent in photos etc like I was required, then refund was approved (apparently) Months have past with consistent follow up from myself and I still receive no response from the seller, Always file a dispute! Always stay with the aliexpress dispute system! You can actually close a dispute if you have the buyer protection counter left and reopen it later again. AE approved the dispute in my favor within 12h and say will refund within 20 days on original credit card used. I agreed to it and so did the seller. Most I could get from a bot was "We see you have a closed dispute, Aliexpress can't do anything now. So, keep the dispute open and AliExpress will step in and refund you. So now I have exhausted my dispute for nothing and they still refuse to refund. I closed then later reopened the dispute because the seller didn't come through and I got the refund after all. If you don't have the item, then you need to refund Do not close the dispute. Top 2% Rank by size . However, if you reopen a dispute with the reason that the seller stated, you would totally lose the case because Ali does not do refunds on the grounds of the buyer no longer wanting the item after it has been Oke so a quick breakdown of what happened, on May 20th i bought 5 items from a seller and paid for aliexpress standard shipping for EACH item Hi, so I'm in a dispute and the seller doesn't want me to have Dispute Reason: Does not work properly . To me that is not If you win the dispute with AliExpress judging you should get a refund, AliExpress will perform the refund as they still have possession of the order's money. While you’re here, you might want to check other guides on the Chinese giant, AliExpress. No refund, so I left negative feedback on the seller (fat lot of good that will do) and went to try to claw back a refund by PayPal, not holding my breath. You have to start a dispute (don't even talk to the seller). It is possible to reopen a dispute on AliExpress if you have not clicked “Accept”, but only canceled it, the protection period is still valid and the administration has not closed the Buyers can file disputes and get full or partial refunds, depending on the situation. Ali express steped in and their solution was also to return the item to china and get full refund. I contacted customer support and asked the representative if I could just keep the item and get a full refund, since I don't want to spend half a day going to the city and return the item in the post office. Respond. Thanks, can I ask whether you still choose "ful refund" in the dispute section? Because I have 2 options "ful refund" or "partial refund and return". as the reason for the dispute as it affects their business. I provided an unboxing video, but I uploaded it on YouTube, and I didn't consider the fact that YouTube is blocked in China. I have proof and have posted it multiple times in this subreddit. Download the Free Return label by clicking “View Logistics Label” button as follows: Step 5. Other agents opened a case for the Aliexpress dispute team, and I was informed that I would receive an email from them within 2 days. and guess what? Item never arrived. NEVER cancel a dispute. So the shipping cost would have made it easier to If you read the info. Fast forward 3 days and I still don't receive my refund or any indication that aliexpress issued a refund on paypal, I got scared of losing the money and opened a controversy/dispute on paypal for a "never issued refund" paypal tells me that they are waiting for the seller (aliexpress) to reply to the dispute, meanwhile aliexpress freezes the order that I cancelled, using the chat and With AliExpress 'Free Return' service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. Your information is protected. If I cancel the dispute to wait more days, if the items don't arrive, This was my first time shopping from aliexpress, and the seller asked me to open a dispute and refund me on 10th June, 2020, since according to them the item was returned to them by logistics. Open disputes for the actual reason (so if the seller asked you to open a dispute for buyer's remorse when it was really a quality issue, open the dispute indicating it was a quality issue). I waited almost 4 more days. I filed a dispute and had no evidence at the time. Aliexpress dispute results they gave: The tracking information shows that the package has arrived at your local post office and waited for your collection. How do I accept the proposed resolution to an open case? ive been offered a full refund but I only see the option to cancel the dispute or upload evidence. If you hit reject all, it means you don't agree and will get the chance to offer a counter-proposal. If/when they lose the dispute, they'll have no choice but to do the refund, so do not pay any attention to their excuses. The shop AliExpress proposed a full refund without returning. Scam #001: Paypal scam. So how to open a dispute on AliExpress if the product doesn’t match its description? Every user who has signed up for AliExpress has a You can open the refund dispute within 15 days of the delivery or the package delivery deadline (60 days maximum). I have read the gossip that it only lets you open one dispute. (you'll also want to check #020, #021, and #023 on the common scams FAQ just in case). So, should I trust them? Because I want to be able to open a dispute again if they deceive me. The button “Open Dispute” will to the right of the product’s Just wondering how many days from purchase date to dispute date? Since you are able to open a dispute, it's most likely past 90 days. Back to category. The seller counter disputed for me to send them back. Welcome deals for your first order. If there are any problems, you can apply for a refund/return within 15 days of confirming receipt. Once after your return request is approved, click «Get a Free Return tracking number» button at the dispute page within 5 days to get the unique Free Return label in time, if not, your case will be closed as 0 refund directly and Help Center, Disputes & Reports, Buyer Protection, Report IPR infringement Download the AliExpress app. Welcome to the Super Brands Week 2021! Extraordinary Halloween Sale on AliExpress: Buy 2PCS Books Stacked Ornament,Book Lovers Heart Ornament,Album Books Ornaments,Stack Of Tomes Ornament For Readers Durable 8X6cm at Aliexpress for . That is not true. Thanks! I understand the sentiment, generally though It's better to settle the issue with the seller directly before entering the dispute. Refund disputes can occur for a variety of reasons, such as receiving a product that doesn't match the description, damaged or missing items, or simply changing your mind about a purchase. Receiving counterfeit products is a violation of AliExpress policies. Navigate to My Orders and find the order you want to return. You should know that if you cancel a dispute on AliExpress, you will be able to reopen Most sellers will promise you the sun and the moon just to delay you enough that you lose the right to dispute. If your shipping method is Aliexpress Standard Shipping, the dispute that related to logistics will be handled directly by Later on my dispute was approved, but Aliexpress ask me to return the item with their free return service. Wait for AliExpress to step in, but The dispute claims that the package is available for me to pickup, but it says that nowhere in the tracking and upon contacting USPS they do not know where the package is. Here you will see the details on all your AliExpress orders. I did talked to stores and Eva via chat, they all said 24 hour, they will email me they would process return manually. 99. - On AliExpress: you can only open I was in the same situation. However I filled in a wrong value in the refund amount, it should be 75$ but for some reason it was only 7. You can't reopen a dispute. Replacement shipments if items are received but damaged or defective. Order delivered but not received. App Store. . You can use this program with the help of “Dispute”. defective goods, they’d probably offer partial refund You can submit refund requests up to 15 days after your order has been completed. NGL I was nervous about canceling the dispute because I was seeing And you just opened a regular dispute and clicked on the reason "Sent to wrong address", right? You uploaded a screen shot of a valid tracking that clearly shows the package with the tracking number for your order was delivered to somewhere in Toronto, Canada, and you pointed out that you live in Nova Scotia, Canada (I usually even screen shot my address but last time I closed First time dealing with disputes/returns/refunds so any help is greatly appreciated! Share Add a Comment. I did. Refund Only – this means that either you did not receive the item and you’re applying for a full refund or you did receive the item and you want a partial refund (without having to send the item If you do not want the goods, you can reject the goods when it is delivered; or return goods back for refund by opening a dispute after the receipt. Please fill in the form and submit it. Skip to main content. But that's if the seller is agreeable. Submit the request and wait for AliExpress to i recently placed a dispute/refund request, but i selected the wrong reason for the dispute (missing instead of not working). With AliExpress 'Free Return' service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. More posts you Get help with your AliExpress orders, payments, disputes, and more at the official Help Center. Even Aliexpress won't allow a refund that low. Multiple Hi, I've started a dispute a few days ago for a damaged item. Upon contacting USPS about the package they have let me know that they cannot locate it. You can't speak to a real person in the 24/7 Live Chat. It. There is just one click to open the Dispute on AliExpress. How to open an Aliexpress dispute with a refund. 2 Tap Contact Seller to get a solution, or Open Dispute to apply for a refund. They absolutely cannot refund you except through the The seller sent the wrong item. Finally, you have refused to refund my purchase price for an item you do not have for sale. your case will be closed as 0 refund directly and there won’t be more In first 4 cases with scales (about 6 USD items), sellers always rejected my refund request with a 0,00 USD counter offer and a promise to resend the item or a plea to cancel the dispute first (which I all rejected) so AliExpress had to step in and promptly refunded me. Only get refund for item once. They said if I do not receive the package in 20 days they would re-send or refund. - On AliExpress: you can only open dispute 11th day after seller has sent out the goods, until to the 15th day after delivery time is over or you confirmed the Also, is it common practice to provide them my paypal for a refund? Please cancel the dispute then we ship you a new parcel or provide me your Paypal, we refund you, let me know which one solution you like. Go to My Orders and Refunds & Disputes. Step 4. Q they all say current order cannot open dispute. If you don't receive the package before that 71 days (in this example) runs down to 0 then you can file a dispute. They wanted me to wait longer or something. To open a dispute, log in to AliExpress and go to “My Orders”. I trust PayPal more to be honest. It's now end of September and I still don't have a refund. Problem is, clicking to modify the dispute doesn't allow me to change the dispute reason. It was specially designed to help negotiate conflicts between the seller and the customer. Getting a refund on AliExpress is definitely possible, as long as you have evidence to support your claim and follow the proper process within the given timeframe. All you have to do is open a dispute and AliExpress will refund all your money. But AliExpress created a refund program to resolve such issues. BUT you have to ask the seller to extend the buyer protection period! As long as this counter is running you can open/close a dispute repeatedly and you are rather safe. To get a refund on a product you purchased on AliExpress, you need to open a dispute as per the policy. " I close the dispute. 3 You’ll be asked to answer a few questions about why you want to open a dispute. Is it possible to reopen a canceled dispute? Main article: How to open a second dispute on AliExpress. 2021 06:50 . AliExpress payment and refund system provides you with the necessary You definitely can’t close a dispute and then reopen it. To do it, go to the “My Orders” section in your personal account. If you receive fake or counterfeit goods (common with branded clothing, accessories, and electronics), you can open a dispute and request a full I can't, PayPal says once I close this dispute, I cannot reopen it. Step 10: Receive Your Refund or Exchange. By not closing the dispute when the With AliExpress 'Free Return' service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. Aliexpress agents are pretty ignorant with resolving my issues. Once after your return request is approved, click “Return Items” button at the bottom of the page and then click “Get the Return logistics number for Free” button at the new page within 5 days to get the unique Free Return label in time, if not, your case will be closed as 0 refund directly and there won’t be more opportunities to reopen the dispute case. Refunding refers to the I chat to Aliexpress EVA chatbot and customer support. only news I have is new offers. But I'm afraid to close the dispute because I could not reopen it, and i can't sending back a parcel of faulty item to China because Return shipping price probably is higher than the product itself. Download/Save the Free Return label as follows: Step 5. I rejected, said same offer. I filed a dispute. I didn't want to press AlieExpress into a final judgement. Find more 15, 200042147 and 3710 products. 87 canadian dollar which was not as described, i opened a dispute and a return label was sent to me, i sent it to the given address on the 18th of dec 2019 which was supposed to be delivered with a week, but j was not sure of what went wrong, it was not Normally, if nothing gets shipped in 14 days, the refund process will be shipped automatically, but aliexpress doesn't always detect it. They said many people are told by Aliexpress to close their disputes but this does not benefit the buyer, just the seller. " When that didn't work, you tried to get me to change my dispute reason to one that doesn't reflect poorly on you as a seller. You will also find out how to cancel the dispute and when it’s not recommended to do so. Step 1: the seller promises a refund using paypal but first you need to close the dispute. Pack your returned parcel securely. The item has a free return service so I don’t know why I have to pay for shipping, I assume the seller isn’t giving it to me because I have evidence it’s fake. Sort by: Best. Of course I can reopen a dispute after I close it without any agreement. Never close the dispute. To open a return/refund request on AliExpress, follow these steps: Log in to your AliExpress account. Find the order that you want to Open Dispute. Also make sure that you actually ordered a watch. However, once you enter the dispute the time for that is 136K subscribers in the Aliexpress community. Google Play. Sellers tend to offer refund by telling you to close dispute and you will receive the So, I was still not having much luck, so I opened a PayPal dispute. There is a chance the order will not be closed since it hasn't arrived yet, and you will be able to open a dispute later though. I filed my Aliexpress experience with my Visa/Mastercard issuing bank Revolut. Please check Orders - In dispute, tap Dispute in Progress for updates/detail information Thank you Best Regards" I have not accepted partial refund and I told him that I want full refund and keep the item. Before AliExpress step in: There is 5 days negotiation time for you to reach an agreement with seller after dispute is opened. What is the best course of action here? There you can find a lot of FAQs and guidelines related to Aliexpress. I cancelled and waited a few days. I did receive several emails, but they are still asking me to return the item, without providing a reason why I can’t receive a partial refund. If the supplier doesn`t Always open a dispute for an item not received on time issue. It is After you've opened a dispute, the seller will be notified and need to reply to your request in 5 days. We wrote about AliExpress VAT for the EU and UK, AliExpress Sales Tax for the US, AliExpress Once after your return request is approved, click “Return Items” button at the bottom of the dispute page and then click “Get the Return logistics number for free” at the new page within 5 days to get the unique Free Return label in Once after your return request is approved, click “Return Items” button at the bottom of the dispute page and then click “Get the Return logistics number for free” at the new page within 5 days to get the unique Free Return label in time, if not, your case will be closed as 0 refund directly and there won’t be more opportunities to reopen the dispute case. They asked me to cancel again. To me that is not Once you close a dispute with PayPal you can't open it again, everyone seems to be confused about this on aliexpress but there you can actually reopen a dispute, in PayPal you can't If I could reopen a dispute I would have already cancelled it, but if I cancel it now there's nothing that protects my refund anymore. Please be patient for new dispute process. And just order the item again from another seller if you still want it. So check your order details for when the system automatically confirms delivery (starts at 60-90 days), and if you receive nothing in that time, you can open a dispute for non-delivery. 3. I’ve had a dispute open for months! I paid a lot of money for two items, both came entirely smashed. What Is the AliExpress Fast Refund? AliExpress fast refund is reserved for its Platinum and Diamond members. Please check Orders - In dispute, tap Dispute in Progress for updates/detail information of the dispute. Refunding refers to the I opened a dispute to get a full refund (as ali policy after 60 days not received), the seller extended other 30gg and asks me to cancel the dispute. Now my Aliexpress order and dispute is frozen. I just have to wait 5 days for Aliexpress to step in and solve the I raised a dispute straight away, they ask for proof – what a joke – you cant prove something by its absence, the AliExpress disputes system seems run robots or monkeys, bloody useless. The seller also has the ability to agree and issue a partial or full refund before AliExpress steps in. The answer was no. I was recommended to close dispute, reopen another, I pulled my car apart just to video the problem which AliExpress did not even watch The system will automatically confirm receipt after 71 days. Enjoy Free Shipping On thing that i can think of is if it is past the protection time where it would maybe not let you reopen the dispute. If With AliExpress 'Free Return' service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. they asked that i reinitiate the request with the proper reason, but i have literally no idea how to do this. In this quick video i show you how to cancel a dispute on Aliexpress. I am very happy with Revolut, because they have a very strict handling of Visa/Mastercard. Please note that you can only open one dispute per order. The seller proposed return and refund, after reading all cases here in r/Aliexpress I decided to go for refund only. Seller wanted to reject the refund request. I contacted Aliexpress but I cannot reopen a dispute until July 10th since I canceled the first one. But now I have to return the item and pay for shipping to get a refund. If the product is broken, does not correspond to the description, comes in the wrong size Then you have everything you need to win, if you make a claim. your case will be closed as 0 refund directly and there won’t be more Upon reviewing your dispute, your seller or the AliExpress Dispute team—if the order had been escalated—will send you a refund proposal. The buyer protection is long to run out, but the buyer says if I cancel they will send me a link for $ 0. Step 3. Edit: is it possible to close the People sometimes are really stupid, and can't clearly explain what the issue is so Aliexpress can't refund. Do. you can't reopen them Reply reply AdMore3461 Sellers may agree with refunds, but aliexpress does the refunds and has the authority. The moderators can delete your post if they judge that the answer can be found in the FAQs or if the question has been asked and answered many times before on this sub. Contacted the seller via Aliexpress Messages and uploaded video of the fault at his request. Register/Sign in. Making AliExpress eat a chargeback, even if I opened a dispute with the seller explaining the situation, but the only thing he asked for now is to close a dispute so we can later "solve the problem without any argue". If you disagree, escalate the dispute by clicking on "Escalate Dispute", providing more evidence and reasons for your disagreement. We recommend you to justify your dispute well, providing as much evidence as possible: photos of the measurements of the garm If you cannot open dispute and would like to return goods back for refund/resend/repair (opening dispute is recommended): Step 1: Please contact seller to reach an agreement , and get the return address from seller; What's the dispute process after I have opened a dispute? After you've opened a dispute, the seller will be notified and need to reply to your request in 5 days. If aliexpress won't issue a refund at that time If you disagree, escalate the dispute by clicking on "Escalate Dispute", providing more evidence and reasons for your disagreement. I asked if I can report seller for trying to scam me out off a refund. Please open the dispute and request a refund. There you can find a lot of FAQs and guidelines related to Aliexpress. Please check Orders - In How to reopen a dispute on AliExpress. Aliexpress doesn't always provide good tracking, so check on other tracking-sites like parcelsapp and 17track to see what local delivery companies are involved, and use the tracking-website of the local delivery How to open dispute Log in to your AliExpress account. I 3. After finalizing the dispute, the refund will be made through the same payment method you used and takes approximately 15 business days. Scan the QR code to download. I didn't cancel the dispute, I didn't change the dispute reason (not myself, maybe the chat customer service person did or AE did) so it IS still possible to get a full refund for missing items. Open menu Open navigation Go to Reddit Home. on disputes , once closed you cant reopen the same dispute. Search for questions Cancel. As we told you here, this can happen for several reasons, so before opening If the product arrives with damage that makes it unusable or affects its external appearance, you can open a dispute on AliExpress to obtain a refund of the funds or a replacement of the product. Buyers can Step-by-step instructions on how to open a dispute at Aliexpress via computer and mobile app. Describe the situation. 5$. If you are a Platinum member, you can get a fast refund for products under $25, and if you are a Diamond member, you can Please check the order details to confirm the refund process under following conditions: order is closed/cancelled after payment, dispute is finished with refund. And add a picture. The returns/refund button only gives the option to request a refund. Once I closed the dispute, I immediately opened a refund dispute due to malfunction and was immediately was contacted by AE customer service and got a label for return. I probably won't buy from Aliexpress again though. This video will show you the AliExpress dispute process and my refund results of zero dollars. Oh, I forgot the point of saying that's one of the most bullshit replies a seller can give. So yes, they are absolutely trying to trick you. your case will be closed as 0 refund directly and there won’t be more Buyer accepts proposal, not knowing infact that its accepting the zero usd and the dispute CLOSES and no more disputes can be opened after even if it doesnt arrive! ITs actually safer to cancel the dispute. You can always REOPEN the despute. But remember – in case of getting a refund, cash back from AliExpress will be declined. Reply reply Top 2% Rank by size . Substandard goods. You want a refund and opened a dispute. They tell me the seller doesn’t have the funds to be giving the refund only Aliexpress can give the refund after I win the dispute. I logged a dispute, provided more info, the seller responded with info proving that they got it wrong but AliExpress did not seem to read it/understand it. The seller is being extremely evil and trying to steal my money and keep the item. Already in the past, tehy recovered out of 4 disputes 4 refunds. Select the reason for the return and upload any supporting information (photos, videos, etc. Not. Blue Iris Cloud - Cloud Storage / Backup I opened a dispute to get a full refund (as ali policy after 60 days not received), the seller instead extended other 30gg and asks me to cancel the dispute. Remember that there’s a possibility that you won’t receive So I opened the dispute for just one of them. If I cancel the dispute to wait more days, if the items don't arrive, can I reopen another dispute before the extended time, to get my money back? I seem to remember I can't, but I'm not sure now. This time, to get the full refund, the Aliexpress dispute screen said I'd have to ship the item back. I asked for partial refund of value of missing parts. So I messaged the seller about this and they replied with “Dear friend, I am sorry. Yes there are risks, but most do in deed seem honest enough. You have to be ready for when you open dispute as its your only chance to get refund. I rejected and said full refund, they can have the watch back if they provide a prepaid label. your case will be closed So I opened a dispute; since obviously less than 10% is ridiculous. At best, you can hope the package will be returned instead of destroyed, and once it has returned and received, file a dispute for a returned item, or wait until the system automatically confirm delivery (starts at 60-90 days, listed in your order details), and file a dispute for non-delivery. 01 to open a purchase. The Before opening a dispute, you can try asking each seller to give you more protection time. Sometimes we open a dispute because an item didn't arrive and then during the process i tl;dr Bought $115 SSD, came defective, seller was useless and AliExpress was almost worse, lost a dispute that should've been unanimously in my favor (only a 20% refund for a completely If you cannot open dispute and would like to return goods back for refund/resend/repair (opening dispute is recommended): Step 1: Please contact seller to reach an agreement, and get the return address from seller; You're doing the right thing by filing a dispute, so of course you don't want to cancel it. Opened a dispute. You can repurchase our order after getting the refund. Related Posts. The seller has come back asking me to cancel the PayPal dispute, and they will give me a refund through Aliexpress. If you received a partial order, and have good evidence of that that you've included in your dispute (a video of opening the package would be a slam-dunk), let ALiExpress refund you. I also provided a picture of the damage, but If they don't, then use Eva-bot (laptop/pc browser only as app/phone/tablet doesnt work), click refund button, click item, select reason, select Eva who should then ask if you want Eva to force close dispute and reopen it for refund, select Eva again, and should get answer within 30 seconds that Aliexpress is processing refund. The item was on sale for a discount so I'd rather get a replacement rather than refund and have to reorder for the jacked up price post-black friday sale. The key is that AE has not stepped into the first dispute. I give 21 business days then enquire , anything over Seller said to cancel the dispute and re open it with "I don't want it" and after they "will refund me immediately" Issues & Disputes So I ordered a bike, and it didn't arrive, The key is that you have to cancel the dispute BEFORE AliExpress steps in or gets involved. They've offered me a full refund if I change my dispute reason to "Personal Reasons". Email or phone number. Opened dispute because package still hasn't arrived after the expected date. Step 2: you agree to close the dispute and give him your paypal details Please be patient for new dispute process. Issues & Disputes Bought an item which went faulty within a couple of weeks. This is a common seller scam. Aliexpress itself warns that you can cancel it and reopen it afterwards (within the 15 days after accepting) Actually, AliExpress had responded to a dispute I closed once. The shipping to china from my country is costs almost like the item so I can't send it back to china. You cant open/ close dispute and then reopen on same item. it seems like canceling the request means you can't open it again, so i couldn't close it and I just closed a shipping dispute this morning because the item finally arrived (albeit it very late) and it turned out to be faulty. It is true in a way. You can do this by opening a dispute in the order details page. More posts you may like Related Aliexpress Marketplace Marketplace and Deals Main article: Refunds on AliExpress. A subreddit to the greatest website for buying stuff direct from China. i got in touch with the seller and they seem willing to refund me. They usually give you 30 more days, although it's not unheard of to receive 60 more days of protection (I have); you can even ask them to give you that much time specifically. Due to logistics reasons, your package was returned. If you decide to return the product back to China, contact your seller before opening the dispute. They asked me to cancel. Dispute Process. I will also show you what you can do next if your dispute fail 🔴 How to Return/Refund any Product on Aliexpress - How to open dispute for return/refund on Aliexpress Related Topics :How to Open a Dispute and Claim a Re AliExpress will eventually refund once the item fails to advance to delivered for enough time. My refund request was denied as the store was saying I need to return the item for a refund, but I never got the product. And don't send anything back unless specifically told to Once after your return request is approved, click “Return Items” button at the bottom of the dispute page and then click “Get the Return logistics number for free” at the new page within 5 Once after your return request is approved, click “Return Items” button at the bottom of the dispute page and then click “Get the Return logistics number for free” at the new page within 5 days to get the unique Free Return label in AliExpress administration can also close the dispute but it happens rarely, usually, when the dispute is escalated. We had really horrifying experience with Aliexpress (the rest are probably the same) — In the event they couldn’t dispute your claim eg. I bought a watch that came in HEAVILY scratched and damaged on AliExpress. I’m now concerned as if I cancel the PayPal dispute, it clearly says that I can’t then reopen it. In these instances, refund only dispute is an option on AliExpress, where you ask for a refund without seeking a return or exchange. 1) If the refund is successfully processed, you will receive the refund In most disputes on AliExpress customers don’t have to return the product to the seller. You also have two weeks in which to open a dispute after the protection has expired, even when AliExpress has marked it as received. After submitting the Open Dispute form, the supplier has 15 days to respond and try to reach an agreement with the buyer. Never send the products back to China before I opened a dispute to get a full refund (as ali policy after 60 days not received), the seller extended other 30gg and asks me to cancel the dispute. Ali had to intervene. If you read the info. I just can't reopen it if we solve the disput with aggrement. But protection time for opening dispute is different: - On PayPal: you can open dispute on PayPal within 180 days after payment. does anyone know how I can keep the item while getting a refund? Thanks. If Actually, AliExpress had responded to a dispute I closed once. Please please please cancel the dispute, your item is in transit. I was able to With AliExpress 'Free Return' service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. - If the seller does not respond to your request in 5 days, the dispute will be closed immediately, and refund will be arrived to your account within 3-20 business days. I opened a dispute for an item not received, closed it, and then in a week to 10 days opened the same type of dispute and got a refund. Is there a way to open a dispute separately from the returns/refund button for a replacement? Aliexpress Dispute. Actually, a seller can agree with your dispute (terms) and if and once they do you will be automatically issued a refund of the payment money from the platform. No matter what others tell you, you can reopen disputes as long as there is still buyer protection time and AliExpress has not already made a judgement against your request. Should i do that? I've never used disputes before, but i'm afraid that he can just ignore me after i close it. For product does not match the description: 1. In the future, I will not cancel a dispute until I receive the item. I give 21 business days then enquire , anything over that is suss. I opened a dispute with AE 48h ago for damaged (partially opened) parcel and missing parts. But the tracking still shows me that it is in the PostNL sorting center. For dispute process, please refer to 'What's the dispute process after I have opened a dispute? If you would like to respond to the dispute, please check 'How can I add evidence or update my dispute? Please check 'Can I speed up my dispute?' if the dispute team handled Actually, what you can try is to recover the money with a dispute in your credit card. Hi,i was searching online to see hiw i can get my refund after ali express administrator closed the dispute, u bought a wig for 57. Are These Refund Terms a Scam . On occasion I will send the seller a message if they screwed up the quantity and try to let them fix it because quantity issues can be a pain for disputes depending on who you get A dispute can be opened on AliExpress in cases where the buyer has not received the goods in the time specified by the seller, the order does not match the description, or With AliExpress 'Free Return' service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. The moderators can delete your post if they judge that the answer can be found in the FAQs or if the question has been asked and answered many Update: AE accepted my dispute this time and it was changed (not by me) to "Missing some goods" and I'm now getting a full refund for the item that was missing. They keep the money in escrow until the ability-to-dispute The refund is made by AliExpress when the dispute is closed. Then I tried to lower my initial claim and aliexpress dispute Thread starter frank10; Start date Feb 2, 2017; Blue Iris 5 Discount! $62. your case will be closed as 0 refund directly and there won’t be more opportunities to reopen the dispute case. On thing that i can think of is if it is past the protection time where it would maybe not let you reopen the dispute. If you are comfortable with the proposal, just You have tried to trick me into canceling my dispute so you can refund me outside of aliexpress on "good faith. The Buyer Protection period may be over. Easy process. Conditions for Submitting You can of course reopen a dispute after closing one, that is if you cancelled the dispute yourself rather than accepting whatever offer the seller made to resolve the dispute. Marina If you agree to a dispute resolution never close the dispute till either the replacement goods arrive or Aliexpress refunds the money . The seller not accepeted and said that we should wait to aliexpress solution. Guest says: 14. Second offer was 237 dollars back. You can do this Generally the option to open a dispute will become available on the 11th day after seller has sent out the goods, until to the 15th day after delivery time is over or you confirmed the receipt. First they gave an offer of 165 dollars back. I got a full refund granted by If you paid for the order by Paypal, you can open dispute both on AliExpress and Paypal. So don’t hesitate to open the dispute and claim your rights. r/Aliexpress A chip A close button A chip A close button I'm in a dispute to refund for a not working product. Assuming that your order arrived on time, you could dispute on AliExpress before In this tutorial we will run through Open dispute option step by step. 07. These are the most common scams on Aliexpress. ). If the reply says the exchange is impossible, open a dispute. Like the Chinese restaurant menus, we give them a number for easy reference. Then you have to explain in very very simple English what the problem is. Click on Return/Refund next to the order details. Any advice would be appreciated. My recollection is that after about two weeks with no tracking progress, AliExpress will process the refund. A dispute win for Some agents suggested I close and reopen the dispute, but the final solution was still a return. Only scammy sellers will suggest offering you a refund on PayPal, usually as a promise if you close the dispute. cgzjkz xxacmlzp kriozf tsck soqqldf pgjb hodox zyuvjx qhciwm tknrcb