Wd my cloud firmware update stuck. ! WhatsApp Image 2021-01-04 at 11.

Wd my cloud firmware update stuck But the popup won’t go away. Screen Shot 2020-11-05 at 12. since then I cant update the firmware and its stuck. 0 and Not On USB 3. 3: 1356: December 19, 2020 PR4100 stuck in “System rebooting” after last firmware update. Just a couple days’ backups on it. The status stays then for some time at 10% and changes to a clock counting the time. Delete un-needed files. 117. 127 and its performance has nosedived. 126. 2 8451. I went away for a few days at the end of March. But the firmware did not upgrade in the last step. Any other ideas as I don’t want to lose anything on the drive and Im happy to move it on to my windows 10 computer and then Hi all, I have just tried to update my firmware from 2. Also the unit is displaying the following: “lcd firmware upgrade, don’t start or stop the EX4”. My Cloud Mirror (Gen 2) My Cloud PR2100. This mornign i try to login in over my network and neither my user or the admin user will work, both come up saying ‘Incorrect credentials’. How can I upgrade the firmware ? I am using WD clout Gen2. As being shown on Dashboard, the current Firmware is v03. A new My I just got a WD My Cloud Home 4 tb and hooked it up pretty easily. Start it up again, it goes back to the same issue as I I have a PR2100 with 2x 3TB drives in a mirrored configuration and approx 1TB available space, running Cloud OS 3 version 2. ” I have no access to the drive, so I really don’t know what it’s doing. Left it overnight while it was indexing. 149 for manual download WD is happy to announce the release of My Cloud Firmware 2. Now the question. Hope this works for you too Once again tried turning on off cloud access – still cant connect remotely ---- I wish i had never updated to new firmware — the black layout was working fine ---- i even factory restore my cloud but still the firmware doesnt go back to previous one — stuck in this untill WD comes with new firware to fix this problem — The fact its so hard to get all this right means After automatic firmware update the PR4100 is stuck in reboot, there is “System rebooting” on LCD display of unit, and power LED is blinking. If I try to shut it down with the power key, pushing the button drops it immediately without delay. It will come from noreply@accounts. The device came delivered with 4. Asked some data recovery specialists and they are quoting upwards of $500 for the recovery of data. This has not happened before on upgrade. After starting the upgrade, the file is downloaded and the upgrade starts. Power LED has been flashing blue for a few hours. e. History: WD Ex2 Ultra Raid 1 with two 4TB disks (WD40EFRX) one disk was faulty replaced both disk successfully with two 12TB disks ( WD120EFBX) I executed firmware update to 5. 03. My Cloud PR. It will take a REALLY LONG TIME to finish. 40. Please feel free to post your questions and experiences in this thread. 007 and I cant find any existence of said firmware. It feels like all I do is search for solutions to MCH problems. 23 PM 960×621 23. Enable SSH and login Need more help? Answer ID 26497: How to Access WD My Cloud Using SSH (Secure Shell) Copy and My Cloud OS 5. I’ve tried *Rebooting the router *Rebooting the MyCloud EX4100 device *Pressing the 4 second reset button Please As a newbie I just got mycloud 3TB today after installing and configuring I could access the dashboard, there was a warning to upgrade the firmware and following I click the button and start to download and upgrade window, after download it says upgrade but it is stuck there at 0% for 4 hours now and the blue light that was solid in the beginning now is blinking The WD My Cloud EX2 firmware update worked the first time I tried it a few days ago (updated to 2. 2TB in use and 1. Powered on (solid blue light on front)? 2. Hi, I am trying to upgrade Firmware but it keeps failing with the attached messages downloading the firmware file from the WD Support My Cloud Downloads (https: Stuck on old firmware. It has been stuck on 14% for over half an hour. What should I do? Just bought a new EX4100. I cannot reach it, not by Use the Long Test if the Short Test is stuck at 90%. It appears that I will receive a message to install the new firmware update but I was wondering: is there any way to MANUALLY install that update? Thank you. When the Wd MyCloud has rebooted and I try to login through the dashboard it get stuck on “Reading configuration information” I cant access it through SSH, propably cause the settings are restored. 01-230 and asking for update to v04 When I click on the yellow arrow a pop-up appears but keep showing “Downloading” and 0% for the whole night. Welcome to My Cloud Please select your My Cloud device to set it up: My Cloud. 195 to 2. westerndigital. But the firmware is stuck at 7-something when I can see that the latest release is 8-something. Need more help? Click Update. I let it Hi there, Since the 1st upgrade download broke, every further attempt stuck at the same place and throws a timeout message. Check the Junk and Spam folders. I followed the procedure described at the topic “Success recover my MyCloud 3TB with fast I am trying to install OS 5 but the installation seems to be stuck on, “Upgrading to My Cloud OS 5” for more than 12 hours. Tried to select the only item (MyCloudMirror) which was then greyed out as was everything else on the settings page. Whats up? how can I clear this so the device works? Dave Have not updated to new OS. However I am still able to access the files inside, but the MBL does not go to sleep as it is always showing initializing devices in the web intereface. The drives all have solid blue lights. It goes on to say I should do Safe Mode Firmware Update Procedure after manually downloading latest firmware. 2 version (or also most updated) for install Synology drive server. The unit previously had version 1. 16 but the latest one is 9. 1. This subforum discusses the My Cloud device NOT the My Cloud Home line of devices. No activity on the drives and they are all solid blue, and the fan is running. As a workaround, I downloaded the latest firmware for an ‘update from file’. I really hoped this would be fixed by now, but no. RAC. I then applied the patch to switch to the WD DLNA media server - by manually updating via the UI. Each night from 2AM to 8AM my system suppose to shutdown or hibernate, what ever the case may be. the patch seemed to apply okay and went through the usual steps before Hi, not sure if you managed to get this sorted yet but I just encountered the same problem and a reboot solved it. This was a Check the inbox of the email account for the Two-Factor Account (2FA) code from Western Digital. WD Community OS 5 - Stuck on Upgrading to My Cloud. 05 automatice firmware update Safe Mode UI appears saying firmware was corrupt and device is now in Safe Mode. It told me the firmware update had worked but there had been an issue initializing the device and as such recommended a manual reboot, which i did However, the device remains with the solid white light and when i access the dashboard it says ‘Device Initializing’. Today when checking the indexing status the cloud access admin was logged out and stuck at updating while trying to sign back on. Now the unit is stuck with the display as listed in the title of this email with a flashing blue light. 41. It was required several times before, everytime everything was OK after the restart. The My Cloud Home is an entirely different device and the linked direction and firmware file WILL NOT work on a My Cloud Home device. This may take WD is phasing out support for the second gen and the first gen is already no longer being supported. I just bought a 4Tb, a few hours ago. 48. I go some error, telling about to many time elapse. 0-220. The second gen single bay My Cloud has different hardware. 22. 3: 987: I see many updates that failed or are stuck. . The unit said an update was available, I think it was 2. Announcements & Discussions. Of course, this begs the question, why don’t WD “upgrade” back to the old versionuntil they get v4 working? They would have a better reputaion if thei rproducts worked, Hi friends, I have a Nas WD-Mycloud Ex2 Ultra and have installed the Synology DSM 6. I see the flashing blue power light. 05. only on the NAS with This is a staged roll-out and will be available to users over the next couple of days. 310), but now, choose Settings > Firmware Update > Check For Updates and it says: “Unable to connect to the firmware update server. IMPORTANT: WD My Book Live End of Support Notice! WD My Book Live has reached its end of support life cycle. 3: 1616: September 27, 2018 Firmware -2. 36 and it successfully The My Passport Wireless support page has the steps/directions for installing firmware updates for that device: WD My Passport Wireless Support Open the My Cloud Dashboard UI. When can I get Firmware 8. The date on WD My cloud (4TB) is wrong. And I have also found some resolutions. The update is stuck at 71% with no progress afterwards. I downloaded and unziped 1. Please help. I was hoping the firmware update would solve this issue, but no luck so far. And i keep it. I have a WD My Cloud device, 6Tb, gen 2, and I haven’t found any info about unbrick this unit in particular. What can i do to fix it? I just got a WD My Cloud Home 4 tb and hooked it up pretty easily. I noticed that there’s a new firmware update for MY CLOUD HOME, since May the 13th. I figure it is an auto update. WD Product Software Support Status As of April 15, 2022, support for prior generations of My Cloud OS has ended. 13. Automatic firmware update cannot be turned off. Hi, I am trying to update the firmware on my 4TB My Cloud. EX4100 - Firmware update failed Firmware 5. Any resolution or fix would be delivered in the form of a future 3rd party app or firmware update. Meaning, I tried to go to my router’s main IP and I am brought to the MyCloud dashboard. xx. 16hrs it WD is pleased to announce the update release of My Cloud Firmware Release 3. I tried using the old passwords i Hi there, I’ve started the firmware update of 2TB Book Live from the web interface. 41 file and tried the ‘Update from File’ but as soon as you select the file, you can see the buttons grayed out and it will never start the update. Need More Help? Manually Update WD My Cloud OS 3 to My Cloud OS 5 My Cloud OS 5: Firmware Update Stuck at 99% on 5. 122 this morning. Trurl August 30, 2021, So you are saying we are stuck with this firmware? But why? You are trying to update a different devices firmware to a first gen single bay My Cloud. Its was going good till it stuck at 90%. SeanPS March 25, 2024, PR4100 stuck in “System rebooting” after last firmware update. It says: Firmware update version found: 2. Please . The upgrade process started, but it’s been two days now without progress and I am unable to hybernate or reboot the drive; when doing so I get a message saying that such actions are not permitted during firmware upgrade. 165 trying My my cloud (model WDBCTL0040HWT) was bricked some months ago. 02-417 and tells me that a new update is available. Then followed Appendix F: Safe Mode Firmware Update For my luck the distributor was accepting an exchange against an used QNAP, because the exchanged WD myCloud was new The QNAP still works. 7. My Cloud DL2100. Hello, My NAS is stuck in “wait to resize” after I executed storage expansion from 4 TB to 12 TB. 155 (retrieved from WD firmware downlo Hi everyone, I have a WD My Cloud device, 6Tb, gen 2, and I haven’t found any info about unbrick this unit in particular. 02-417, it tells me that a new version is available and that I can download it, Unable to download update for WD cloud Firmware Release 4. 157 my PR4100 continuously reboots. can I place the actual FW update file somewhere in the filesyste Hi, i bought the MCH about a year ago and it worked great. WD needs to get their act together with support and updates or this will be the last WD NAS device I ever own. 178. But none seem to be my device the single 8TB Mycloud I go into the device from mycloud. lenb March 25, 2022, 12:35pm 21. Mano March 25, 2023, 5:52pm 32 EX2 Ultra Firmware Upgrade Stuck. Still unable to set the date manually. Same with Ftp But I can access my shares with Steps to Update Firmware on My Cloud OS 5 Automatically or Manually ; No Update to My Cloud OS 5 Notice ; Download Software, Firmware and Drivers for WD Products ; Steps to Resolve a My Cloud Home Not Detected, Not Found, Cannot Connect or Device Offline Facing same issue - NAS drive did aoto update of firmware - than display said “Rebooting” for many hours - I powered it down and started up again - now display says “welcome to mycloud etc” - Power light is blinking green steadily - been like this for 8 hours - harddrive lights are stead on no blinking - cannot access dashbord - fan is on - did 4 sec reset and 40 sec Hi forumers, 🙂 I have a 3Tb that is working fine. 4 their anything I can I shall try one more time tonight and if that fails I will be contacting WD Support for help. We have an My Cloud 8TB NAS. Now the second WD myCloud is rebooting since 5 days no Update but getting slower and slower, so I decided to reboot. Unfortunately, at the “failed” state, you cannot login to the Dashboard to do a maual update! I have an EX2 Ultra that I upgraded the firmware to 5. My Cloud Pro Series. I have two 3 TB drives. Find detailed answers to your Accessing the My Cloud Dashboard shows a Safe Mode message. This seemed to be progressing well but has remained stuck on 90% progress for about 12 hours. ) Hope someone on here can help me Did a firmware upgrade to My Cloud OS5 for my WD My Cloud drive. It downloaded and started to display Upgrading and it stuck with no progress. Should it take this long? Since I’ve been getting “new firmware is available” messages, I decided today to do a firmware update, from 1. Unfortunately we update firmware of My Cloud and it can not open again. Due to this, I haven’t power cycled the unit yet to try and resolve this issue. ; Copy the Two-Factor Account (2FA) code. Attempted to do a firmware upgrade to the latest version and having problems as it will not do it. 3: 568: December 15, 2022 Good afternoon!!! For more than a month now, the firmware update has not come to my wd my cloud home 4tb. The firmware will download and update the My Cloud. 05 to fix USB transfer issues before copying files from external drive. 02-105 I’m get the “read only” problem for Public Share (I understand that this is strange, but it is a fact). Dear all, The my book live 2TB does not stop initializing (green LED on) after the latest firmware update, which I believed did not complete successfully. 01-230. If I update from file the upload goes to 100% and says file not found. My Cloud Home firmware cannot be downloaded and updated manually. Turn off Cloud Access. Unbrick process stuck with “sync” several hours. Now the Cloud Access is Disabled and I am unable to create a Cloud Account for OS 5. First of all, when i try to create a new account to get the access to the cloud, after i Hi, recently I don’t know how or why but my WD My Cloud seems to be stuck content scanning ??? I never had this problem before and DID NOT add any large media content recentlyAny Ideas ??? Thanks ! Actually I didn’t do any firmware update not manually, at least I’m trying to gain access to my NAS disk after it got stuck by the release of the new firmware (probably, automatically installed). 157). But after upload it says something like ‘is not a firmware file’. Learn How to Description. Tech support advises to “wait” my other WD unit was deemed unable to upgrade to OS5. 16 and Older. 115 I can not use Anti-Virus Essentials v. com. It doesnot update. Was setting it up today and decided to upgrade to the latest firmware version 5. 02. You can refer to this KBA on how to auto update your My Cloud NAS. The first gen single bay My Cloud has been relegated to End of Updates status by WD. We remove disk from drive and copy all data. Have tried the 4 sec and 40 sec resets with no results. 42. 0-220 and no update is being pushed. 174 and try to find the solution. 30: just asking for database update takes hours and the scan is never ending I also tried to refresh database using SSH command line freshclam with verbose and debug mode enabled After a while i see db being dowloaded but then it gets stuck on LibClamAV debug: Hello, got a message that there was an important firmware upgrade “2. After several hours and 3 tries it finally downloaded on it’s own. But we didn’t recover My cloud even follow all steps for unbrick process. Then its sits there rebooting forever. the last time it tried to update, it run PR4100 displays welcome to wd my cloud pr4100 and flashing blue light after latest firmware update. I have tried emailing WD support multiple times and have proven to be terrible Hi all, I recently bought a My Cloud with 2GB and I cannot upgrade the firmware. 121, which unfortunately has full access to the system blocked. I cannot say for certain that there was not an internet failure, as obviously this can drop out without warning, Learn how resolve a My Cloud that remain on on Firmware Updating or Not Available after a firmware update. Of course if one doesn’t have SSH already enabled in the My Cloud Dashboard they generally won’t Hi there, I have UPnP on my router, see the ports being forwarded from My Cloud Home in the router settings, but when I login the web or app, it still says it’s relay rather than local. 164 I am upgrading firmware via web after plugging the box back. It is now indexing ALL my media files without getting stuck and is responsive as it was originally. 117) per recommendation. 27. 01 -623. I see the latest version is 8. 116 and I am trying to upgrade it to OS 5 (5. 16. Upgrade My Cloud OS 3 Firmware to My Cloud OS 5. Go to Firmware Tab. After firmware 1. 31. I logged out and logged back in after quite a while, and it logged in fine, but went to the window that reports 10 percent. So, removing the ethernet cable and replacing it has worked, WD My Cloud stuck on white light. I configure it without no problems, till i start to do a firware update. Firmware upgraded then it rebooted. My Cloud EX My Cloud EX. 195 update over the weekend, I can’t see a proper list of Movie files on any media player connected to it, and when I try to force a DLNA Server Rescan or Rebuild of the files DB on my 2 attached USB drives, it hangs. Guessing the updated post on the had the request to try a reset - How to Reset a My Cloud PR4100 Device - which if I’m honest, I’m reluctant to do, I don’t think will fix the issue and cause me more issue. 6. So’ ive uploaded the firmware via Ubuntu disk utility as backup update and assembled drive back. I have energy saver setting enabled for power schedule. I would like to manually downgrade the firmware to a lower version that allows full login to My Cloud via the terminal and its management. this went on for over 20 minutes. I was not able to go to any sub menu to reload firmware. 108 to 2. Ah, but remember, when you have an external drive attached (1 TB in my case) the WDMyCloud Dashboard reports the totals; hence 2 TB Cloud + 1 TB external = 3 TB total space and the individual items do add up; 600 GB of Cloud data + 600 GB of backup data (Safepoint) = 1. It’s possible to do this? Is there any particular procedure to be done? I tried to download some v Hi WD community, I am running a WD Clound EX2 8TB - I wanted to update to the latest firmware: Attempt: Automatic update: nothing is happening. 9. 4: 256: I updated to OS5 last night and went through the update process, setting passwords, local users and cloud access and it seemed to be working fine. Troubleshooting Is your My Cloud device: 1. My Cloud Home is a completely different device. 8 TB free. 37. 2 Firmware was on my PC not on the My Cloud. It needs to be connected to the internet to get the Over The Air (OTA) update. 00. ToTo September 14, 2021, EX2 Ultra Firmware Upgrade Stuck. No other button works and I can even hard power it down cause the minute I press the button, without holding it down, it shuts down right away. Download the most Check to see if the My Cloud supports OS 5 firmware. tar. 1 - Network disconnects randomly after few min to few hours of Hello – new user here. 2. We’ve made the following changes as part of this release: • Disabled Cloud Access support • Disabled Notification Email support • Added My Cloud OS 3 End of Support message in the My Cloud dashboard You will continue to have local access to your stored content. gz file then perform an upgrade to firmware version 04. I already contacted WD support and they said to do a manual update. Disgruntled1 January 17, EX2 Ultra Firmware Upgrade Stuck. Not very happy right now. 0-108 meaning I’m currently 3 releases behind. I’m still a new user and the only time I updated my drive was when I bought it a few months ago. Look So i upgraded the firmware on my devices which up until now had been working fine. 42 to the new 1. I started the firmware update next. Via the chat line, I’m told to just keep waiting. 122. My Cloud EX. Reboot the My Cloud Home to trigger an Over The Air (OTA) firmware update process. Swithced it off, uplugged it, waited 5 minutes, plugged it back in and after booting up for a while “Firmware update failed”. I had aso enabled UPnP, beforehand. I am able to access it. Help Hello! I just bought my wd my cloud 3tb today. A new My I’m hoping one of you guys can help me out here I carried out the firmware upgrade using ‘check for firmware update’ on the MBL UI. 0-104 Release Notes. Tried reboot (4 and 40 seconds) but didn’t work. Important: Many features will not function correctly without unrestricted access to the Hi all, PR2100 started rebooting. Time is updating. 0 Port ; Western Digital Warranty Replacement and Data Recovery ; My Cloud Models that Support OS 5 Firmware Update I started the recent update it got to 100% and that is the last I saw of the device. I have tried: Resetting My Cloud Home Resetting router WD MyCloud 4TB (Gen 1 i think) S/n starts with #WCC same as OP Bought about the same time as OP, June/July 2016 Really need some help. 1 Like. It ran correctly w/o errors. It got to 30%, then stopped. Its been almost 2 hrs. Upgrading directly online takes a while to download and then just says download failed. Mayday30 October 28, 2024, The package will install WD Discovery, WD Drive Utilities, Universal Firmware Updater and the Desktop App for My Cloud Home. I read all the topic like unbrick and recovery title. 5 KB Meteo07 November 5, 2020, We have escalated the reported issue to our engineering department for further review, analysis. Any advice and is anyone else seeing this behavior with a new My OS 5 upgrade is stuck on 0% now going on two days, My cloud firmware upgrade to OS5. 0. After some hours digging I found out that a firmware update could solve the issue giving me back access to all my data. The power button was blinking red and the LCD Display message said I updated my WD EX4 with the lastest update. My Cloud OS 5 Firmware Release Note v5. Manual update from the Dashboard. EX2 Ultra currently 2. A new My Cloud Home will get the latest firmware update after setup. 3: 5531: Please refer to the below link article How to Auto Update Firmware on a My Cloud: Western Digital Western Digital Support | Western Digital. It said it was downloading firmware, then an “Upgrading” progress bar started. This subforum typically discusses If your device seems to be getting very slow or stuck in indexing for a very long time, make sure your device is running the latest firmware available as WD continues to make improvements on the indexing process via firmware updates. Manually applying the upgrade seems to successfully transfer the update, then gets stuck on the upgrade dialog (pic attached. Western Digital does support or provide steps or instructions to update or modify WD My Cloud product firmware or 3rd party apps. co. Note there is a specific subforum for OS5 or the OS3 EX2 Ultra discussion. My Cloud OS 5. ” Settings > Network > Status indicates it has “internet access”, so it Hello there everyone, soI have been using my MyCloud DL4100 for about 2 years now. Over approx. I went to check the admin utility and see the following status. Once it goes through a cycle of rebooting frequently it seems to sleep with no lights or activity for about 5 min then it starts all over again. 149 for manual download at and when I download the file manual update gets stuck on 0%, then logs out. I left it for 5 hours and it doesn’t upgrade I had an online text chat with your support and they provided me with the 5. I’ve no idea whether anything has been updated - I can’t use the settings page, nor access the Hello Everyone! i am having a lot of troubles since i have upgraded the operating system to My Cloud Os 5, v. Hi everyone anyone can help me or advise me how to update the firmware it suppose to update automatically but some how it’s not and currently at 7. I got a message that the box was not able to update the firmware to the latest version. After about 5min it says that the Hello, I own a MyCloud EX2 Ultra upgraded to FW 5. Reboot the My Cloud. When the firmware update occurs, the My Cloud Home an email and Has anyone else had problems with the UI disappearing and not being able to update the firmware? Has anyone been able to send this thing back–I haven’t even had this a month and I already don’t want something that is loaded with problems. I have switched autoi updates off now so my server isnt broken when I need it. Stuck on 7. 181 ? Related topics PR4100 firmware upgrade stuck on reboot. Firmware update issue, took many steps, WD My Since my EX2 Ultra automatically installed the My Cloud Firmware 2. My Cloud PR4100. My Cloud DL4100. Lately (at least three times this month), I noticed that my I’ve made sure to update my firmware first to 2. Factory reset did not help either. But since I bought it (feb -19), I’ve always experienced that the NAS gets stuck on “Rebooting” after the actual upgrade, leaving the NAS more or less in a hung state. Under the section Manual Update, click the Update From File button and a window will open. There must be at least 5GB of free space available on the drive. Set it up with reserved DHCP, and created a user account. ! WhatsApp Image 2021-01-04 at 11. My Cloud Have you tried the conventional update method? automatic update from the Dashboard. It is requesting for the firmware version 1. Finally I found the problem could be resolved without any data lost!!! From here I would like to say thank you to haribalram in this forum because his post help me to recover the I downloaded the 1. 25. 0-113 to 8. It has always been working like a charm, then yesterday I could not connect to the device anymore, nor over Dashborad or to the drive folder it self. Running on latest firmware Firmware: 4. If I select update the download goes to 20% and get stuck. Unable to set the date. 116 After reboot, I then clicked on the alert to upgrade to “My Cloud OS 5” The screen shows the FW downloading. Follow these easy steps to update the firmware on a My Book Live and My Book Live Duo. I have tried to update my fimware to the lastest but not greaest FW. 183 to 2. It should update at restart but I’m having no such luck. gustavoc0311 February 24, 2023, I have WD my cloud ex2 ultra. I thought the update had enabled that? When I After firmware update 5. Also, can’t see the Twonky server web interface on Port 9000, says ‘Access denied’, I initiated an update to my firmware yesterday. I attempted to do the automatic update and it gets stuck at 99% downloading. I have Stuck on installing firmware update. 6: 1605: October 30, 2020 Internet acess. 01. If one uses the forum search feature (magnifying glass icon upper right) they will find a few past discussions on attempting to use SSH to update the firmware on a single bay/single drive My Cloud. Now I need to update it at minimum 6. Fan kicks in high all lights flashing blue including the power button. Click Install and Reboot. 02-417 (12/17/2014) My Cloud 3rd Party & Mobile Apps. Need more help? Login to the dashboard. You can try to download OS5 firmware from WD site and then manually do a firmware update. 05 to the desktop. Software I have tried to update to the latest firmware for PR4100 but for some time now it has been stuck on “installing firmware update” everything on the dashboard does load ok CPU My Cloud Home firmware cannot be downloaded and updated manually. It should update at restart but After installing the latest firmware an OS 5 update message box appeared and tried to update it, but it igot stuck at "upgrading (100%), do not unplug" (something like that) and the blue led on Do you know the current firmware version, the version of the firmware prior to the update attempt? A 40 second reset may help. 116, it ran as usual, w As of yesterday the cloud device is suddenly no longer available. 35 Hi all, i’ve Updated the firmware of my my cloud drive (3t) and couldn’t access it anymore Yellow light blinking. 6: 1605: October 30, 2020 Cannot update firmware on EX4100. 2: 717: Interesting your numbers don’t add up. Please let me know what I should do to resolve this issue and get Hi, My MyCloud disconnected from the internet is still running on firmware 2. The LED-Screen read: “Firmware Update”. 5. The firmware update does not complete. 124 So i have a WD MyCloud that is stuck in safe mode. Dear all, In the past few days, I have faced a problem that my MyCloud 3TB can’t work normally after manually updated the latest firmware My_Cloud_GLCR_2. It took about 1 hour and a half for it to reach 90% with long stops at 50 and 70% but it has been 4-5 hours since it reached 90% and its not moving any further. I followed the procedure described at the topic “Success recover my MyCloud 3TB with fast blue blinking light after My server is on firmware 2. Has been doing this for 45 min. 3: 731: January 13, 2021 LCD Does Not Turn Off on PR4100. It just says Updating and eventually times out. Everything works except the web UI, so it’s mostly just an inconvenience, but it would be nice if it fixed itself. 157 As capacity was still at 4TB I executed storage expansion. 3: 731: January 13, 2021 PR4100 Light flashing after stuck in reboot. ’ I downloaded the file to my laptop and with both NAS and laptop connected to the same router I initiated a manual firmware update (Ver. As soon as I get access again to my data (I hope), I’ll transfer them on another storage disk which surely won’t be made by western digital. 21. 0 Port After automatic firmware update the PR4100 is stuck in reboot, My Cloud OS 3 Personal & Network Attached Storage. it went like I would expect, but then stopped at 10 percent. The firmware update should occur within the next 24 hours. And the My Cloud Home, as many have unfortunately discovered, is not like the My Cloud, and is not a direct I am trying to upgrade the firmware for my MyCloudEx2Ultra from 2. Was prompted there was a new firmware update and started the install. During the firmware update both devices hung on the device is rebooting screen. On opening MyCloud today I was asked to Update firmware. Firmware Version : 2. I recently updated my My Cloud EX2 to firmware version 2. Please follow the instructions when doing the update. Does anyone dd command failed to me: it hanged for 6 hours without completion. Need more help? Answer ID 29819: Steps to Disable and Enable Indexing and Media Services on My Cloud OS 5; Turn off all apps installed. I even went as far as factory reset after using the 40 sec reset method. This means that there is a firmware corruption and the device is now in Safe Mode. 196 (09/21/2018)” I have two PR4100 and I started to upgrade via webui, it downloaded without problem, and upgraded started on both, however now seems both be locked at “System Reboot” for the last 20 minutes. Just an update: It looks like the network port wasn’t giving connection, as the LED lights in the back would come on and off. 11. 195) and connected back to my network I saw that all my data was lost The device is running but no data was After updating to 24H2 my laptops cannot connect to my WD MyCloud Home. I got a popup saying Please select a device below to update. 12. After installing the latest firmware an OS 5 update message box appeared and tried to update it, but it igot stuck at “upgrading (100%), do not unplug” (something like that) and the blue led on the device is bliking and it’s been almost 2 hours since it got stuck. 113 My Cloud OS 5 Online User Guide and Solutions Manual Download Links: Production Release My Cloud P/N: WDBCTLxxxxxx-10 with 2. It seems to be stuck. After I did the firmware update (going to version 2. I rebooted the device, My Cloud OS 5. I have tried everything: rebooting and waiting a week, searching the ota log in the debug (but it was missing). 0 Drive Detected on USB 2. The web “My cloud” led’s is blue To explain the reason of this command: after update Firmware to v04. Attempt: Downloaded the firmware file and extracted it, manual update but then stuck at ‘Importing File’ forever and nothing is happening. How can we recover disk? We don’t worry My Cloud EX2 Ultra is stuck upgrading the firmware (current 2. I have a solid yellow light on the front. Only just managed to reinstall WD discovery after an update failed. Any ideas on I just opened the box, installed four 6TB Red drives and powered up my new DL4100 and the first message on the screen was that a ‘firmware update is available. 30. a blue light blinks on the Device. 1: 664: January 13, 2015 MyCloud Mirror latest firmware update. Resolution. Overview: This seems to be an issue for some of us who unbrick the WD My Cloud using the original_v3. 115 ?, Just looking for advice please ?, Thank you all. ; WD is happy to announce the release of My Cloud Firmware 2. Find detailed answers to your support questions for your Western Digital, Mycloud just stuck welcome WD then after 2 I am assuming this may have arisen as a result of the recent firmware upgrade as others have reported but before trying the downgrade (or the horrors of a full system restore) I thought I would run the full system diagnostics. It’s not in the network of any device in the house, including desktop windows 10 pcs and Apple Devices. Pushing the power key to start it up So Im new here, and a totaly newbe. Random question: does anyone know if automatic firmware updates are enabled by default? My device currently has a non-responsive UI, SSH isn’t enabled, and I’m hoping the new firmware update will bring the UI back up. 140) from the settings page/firmware update Hello. My Cloud Home Firmware 9. My Cloud OS 3. I provided WD support with log files and they don’t seem to except they are running an out dated version of ClamAV that won’t update as per EOL notice about the version WD are running. 204. 18. Any ideas? I keep my laptop on with Mozilla open and its saying Update: I have not been able to fully resolve all issues but number of occurences of each issue has been lessened in frequency in which they occur. 193. Need More Help? Hi all, I have just bought a WD My Cloud. After completing the update I was unable to connect to the iscsi target. WD Community Downgrade Firmware? [PR4100] Legacy Products. uk Date 22/10/2024 19:42:11 Subject [WD Community] [My Cloud Home - Personal Cloud Storage/My Cloud Home] After 24H2 Update. It appears to still be “updating. To jimbthomson@hotmail. Hello all. Otherwise, more advanced methods may be required. Forum Feedback. NTP is not working. When I came back, the WD Mycloud was unresponsive and had a fast blinking blue light. SoftDisk October 2, 2019, 1:34am 1. My Cloud EX2 Ultra. Please check the network connection and try again. The image you are trying is the latest firmware, so automatic update should give you the same end result. Stuck on v04. 1-102 but despite my attempts, my brand new device is still stuck on 7. 04. I seem to be stuck on firmware 8. Time zones are correct. 117 Hello all, During last night my EX4100 NAS failed to upgrade to firmware version 5. 0-220 My Cloud Home. But now I cannot access any of my files and it has a flashing blue light on the front. will9921 Unable to access my cloud home duo for a couple of weeks keeps saying it’s upgrading I have all my business and personal information in there why is this taking so long. My Cloud EX4100. while dd for 3Tb image worked flawlessly in minutes, but the firmware there was broken or not compatible to my disk. Its stick there for more then 1hour. Is the firmware corrupted? Is there a way to reinstall the firmware without GUI interface? or does I just purchased a my book live and upon installing etc i went to the ‘dashboard’ online and was informed i needed to update my firmware, i clicked proceed on this but the update has now become stuck at 98% for over 2 hours. Can the PR4100 be downgraded from 2. I tried the 4 and 40 second reboot, changed the network cable, tried waiting half an hour Hello! I just got a My Cloud Home for Christmas and been trying to set it up the past few days. It will be ready to use when the LED is solid white. Turned it off. The installation started after it downloaded the firmware. But when I update from a file or from a browser it gets stuck at 100% for hours. 2-100. Check the inbox of the email account for the Two-Factor Account (2FA) code from Western Digital. I clicked the button to do a firmware update in the Settings/Firmware secion. The dashboard takes ages to respond (it can time out before loading fully); it takes 20-30 seconds to view the contents of a folder on the NAS in Windows Explorer; making a copy of a small file in the same folder (i. 115 this afternoon. Rebooted several times with same result. The problem is such posts get lost Steps to Manually Update My Cloud OS 3 to My Cloud OS 5 ; Third-Party Data Recovery Software for Windows and macOS ; USB 3. I tried the 40 second hard reset and its still in the same mode. When I try to di a manual update to version 2. After having purchased My Cloud EX4 I have experienced many if not all of what many of you also have experienced. WD Blue. My Cloud I recently got an used WD My Cloud EX2 Ultra. Seems a craz Hello I’ve had my PR4100 “Enable Auto Update” setting to true, thinking that this was the best way to ensure that I always had the latest possible FW installed on my NAS. Tried to do a Factory Restore - System Only from the Dashboard. At the moment, firmware 7. I tried to do it manually and it did not work. After pressing Install and Reboot the page is stuck on Update Firmware stuck on Downloading(%0) page Steps to Manually Update My Cloud OS 3 to My Cloud OS 5 ; No Update to My Cloud OS 5 Notice ; Steps to Update Firmware on My Cloud OS 5 Automatically or Manually ; Steps to Resolve a My Cloud Home Not Detected, Not Found, Cannot Connect or Device Offline ; Download Software, Firmware and Drivers for WD Products I purchased and received the two disc NAS MyCloudPR2100. I have not removed power from Fairly new EX4 install. Any of you have this issue and might know of a solution? They most likely will not work on any other My Cloud model or version. I have now had 2 new WD my cloud 4tb devices (WDBCTL0040HWT), with each one i have got the device out of the box and connected uo to the network, within minutes i could configure the devices to problem at all. com and the screen displays “downloading updates” it did this yesterday and I went in to another screen - but when I login it still says that. Evenetually I have to manually power Steps to Manually Update My Cloud OS 3 to My Cloud OS 5 ; Third-Party Data Recovery Software for Windows and macOS ; Western Digital Warranty Replacement and Data Recovery ; My Cloud Models that Support OS 5 Firmware Update ; USB 3. xxx firmware My Cloud My MyCloud Ex4 has recently encountered an issue while updating the FW. My Cloud EX2100. 01-112. So I download and update from the MyCloud control panel - i run a Windows 10 system Then it goes through the motions, and says it is shutting down to apply update. 1-100? Unfortunately, rebooting and This morning, I noticed I wasn’t able to access my PR4100. 6 months ago, a weird thing happened and the server downgraded its firmware from 8. Can you suggest which version and how to safely install on this equipment? After working with WD support, it is official, my PR4100 is dead after trying to install the latest firmware update when I was prompted. This can be done using Windows Explorer, macOS Finder or the Web and Mobile app. 10. Firmware updated and everything still worked great. 6: 1601: October 30, 2020 Internet acess. I may just send it back and let the credit card deal with WD. Its now entirely gone from my network with a rapid flashing blue light. 115 , but its failing, I have rebooted and just wish to try get my “old device” on newer firmware and OS, maybe its too old ?, of this I am unsure or maybe I need to go to another firmware version first then to 2. is there any way i can restart or cancel the firmware update? apologies if this has been posted about before but i am new here. I tried everything to access the device, even left it for several hours with the My Cloud Home firmware cannot be downloaded and updated manually. Users can manually download the firmware using the links provided. I am at 90 percent of a factory restore in the attempt to restore the main router IP back to normal as a MyCloud fFW update should not overtake a router IP (just my opinion). Urgent advice is appreciated. @gustavoc0311. iRob November 28, 2022, 11:43pm 1. I am running into an issue where my device is stuck on 7. Is there somewhere a cache, I can delete in a ssh session or how can I tell EX2 to do a download from My Cloud Home firmware cannot be downloaded and updated manually. Was upgrading firmware to 1. I let it sit more than 24 hours and it was still in the same mode. Update the Anti-Virus Essentials Database or start the Virus Scan. 08. 1. auyr ihktcxd ktkzhhdk shuk nny ppjldvv sizdej ybe celows gcpt